Legal & Compliance

Privacy Policy

Last Updated: March 2026

This Privacy Policy describes how Tekno Spot and its products PulsoDesk and ASK SURA collect, use, disclose, and protect your information. By accessing or using our websites, applications, or services, you agree to the terms of this Privacy Policy.

1About Us

Tekno Spot is an IT & Digital Solutions company providing services including:

Web Design & Web Development
Mobile App Development
SaaS Product Development
CRM & ERP Solutions
Digital Marketing & Lead Management Solutions
Cloud, Automation & Integration Services

Tekno Spot develops and operates SaaS products including PulsoDesk and ASK SURA.

PulsoDesk

PulsoDesk is a business productivity and management platform offering:

Team Performance Tracking (Desk & Field)
CRM & Lead Management
Chat & Collaboration
Project & Task Management
Attendance & Workforce Management
Finance, Reports & Analytics

ASK SURA

ASK SURA is a WhatsApp Automation and Business Communication platform that helps businesses manage customer communication efficiently. Features include:

WhatsApp Business automation
Auto-replies and smart responses
Customer support automation
Lead capture and response management
Campaign messaging
Chat analytics and reporting
Integration with CRM systems like PulsoDesk

ASK SURA operates using official WhatsApp and third-party messaging APIs and processes messages only for automation and communication purposes.

2Information We Collect

2.1 Information You Provide

We may collect the following details when you use Tekno Spot services, PulsoDesk, or ASK SURA:

Full nameEmail addressMobile numberCompany nameBusiness addressIndustry typeLogin credentials (encrypted)User roles & permissions

2.2 Business & Lead Data (PulsoDesk / ASK SURA)

When using CRM systems or messaging automation, the platform may collect:

Lead name, Phone number, Email address
City, area, category
Campaign and source details (Meta Ads, Justdial, Website, etc.)
Customer conversation data
Date and time of enquiry

Important

PulsoDesk and ASK SURA collect business lead or communication data only after the user enables integrations or connects messaging platforms. We do not access third-party accounts without authorization.

2.3 Automatically Collected Information

We may collect certain information automatically, including:

IP address
Device & browser information
Log data and timestamps
Usage analytics
System performance metrics

This data is used strictly for security, analytics, and service improvements.

3How We Use Your Information

We use collected information to:

Provide and operate Tekno Spot services, PulsoDesk, and ASK SURA
Manage CRM, leads, chats, tasks, automation, and reports
Enable third-party integrations requested by users
Improve platform performance and reliability
Send system alerts, updates, and notifications
Maintain security and prevent unauthorized access

We do not sell, rent, or trade user data.

4Third-Party Integrations

PulsoDesk and ASK SURA support integrations with services such as Meta (Facebook & Instagram Lead Ads), WhatsApp Business API providers, Justdial, Google Workspace, and email/notification providers.

Integration Standards

User-initiated
Permission-based
Limited to business use cases

Compliance

These integrations follow relevant policies including:

Meta Platform Policies
WhatsApp Business Platform Policies
Google API User Data Policy

5Data Storage & Security

Data is stored using secure cloud infrastructure with industry-standard encryption and access controls.

Security measures include:

Encrypted authenticationSecure APIsRole-based access controlActivity monitoring

While no system is 100% secure, Tekno Spot continuously improves its security and compliance practices.

6Data Ownership & Retention

Customers retain ownership of their data stored in PulsoDesk and ASK SURA.
Data is retained while the account is active.
Upon request, data can be exported or deleted.
Data may also be removed upon account termination.

7User Rights

Users have the right to:

Access their stored data
Update personal or company information
Disconnect third-party integrations
Request account or data deletion

Such requests can be made by contacting our support team.

surya@teknospot.in

8Cookies & Tracking

Tekno Spot, PulsoDesk, and ASK SURA may use cookies to:

Maintain login sessionsEnhance user experienceAnalyze platform usage

Users can manage cookie preferences through their browser settings.

9Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children.

10Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with the updated revision date.