Legal & Compliance

Privacy Policy

Last Updated: January 2026

This Privacy Policy describes how Tekno Spot and its product PulsoDesk collect, use, disclose, and protect your information. By accessing or using our websites, applications, or services, you agree to the terms of this Privacy Policy.

1About Us

Tekno Spot is an IT & Digital Solutions company providing services including:

Web Design & Web Development
Mobile App Development
SaaS Product Development
CRM & ERP Solutions
Digital Marketing & Lead Management Solutions
Cloud, Automation & Integration Services

PulsoDesk is a SaaS product developed and operated by Tekno Spot, offering:

Team Performance Tracking (Desk & Field)
CRM & Lead Management
Chat & Collaboration
Project & Task Management
Attendance & Workforce Management
Finance, Reports & Analytics

2Information We Collect

2.1 Information You Provide

We may collect the following details when you use Tekno Spot services or PulsoDesk:

Full nameEmail addressMobile numberCompany nameBusiness addressIndustry typeLogin credentials (encrypted)User roles & permissions

2.2 Business & Lead Data (PulsoDesk)

When you use PulsoDesk CRM or connect lead sources, we may collect:

Lead name, Phone number, Email address
City, area, category
Campaign and source details (Meta Ads, Justdial, Website, etc.)
Date and time of enquiry

Important

PulsoDesk collects lead data only after the user explicitly enables integrations. We do not access third-party accounts without authorization.

2.3 Automatically Collected Information

IP address
Device & browser information
Log data and timestamps
Usage analytics

This data is used strictly for security, analytics, and performance improvements.

3How We Use Your Information

Provide and operate Tekno Spot services and PulsoDesk
Manage CRM, leads, tasks, chats, projects, and reports
Enable third-party integrations requested by users
Improve platform performance and reliability
Send system alerts, updates, and notifications
Maintain security and prevent unauthorized access

We do not sell, rent, or trade user data.

4Third-Party Integrations

PulsoDesk supports integrations with Meta (Facebook & Instagram Lead Ads), Justdial, Google Workspace, and notification providers.

Integration Standards

• User-initiated
• Permission-based
• Limited to business use cases

Compliance

• Meta Platform Policies
• Google API User Data Policy

5Data Storage & Security

Data is stored using secure cloud infrastructure with industry-standard encryption and access controls. Role-based access ensures only authorized users can view data.

While no system is 100% secure, Tekno Spot continuously improves its security practices.

6Data Ownership & Retention

Customers own their data stored in PulsoDesk.
Data is retained while the account is active.
Upon request, data can be exported or deleted.

7User Rights

You have the right to access your data, update information, disconnect integrations, and request deletion such requests can be made by contacting our support team.

surya@teknospot.in

8Cookies & Tracking

Tekno Spot and PulsoDesk may use cookies to maintain login sessions, enhance user experience, and analyze usage patterns. Users can manage cookie preferences via browser settings.

9Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from children.

10Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with the updated date.